Services & Support
Support & Managed Services
Help desk support, SLA plans and managed cloud services from a team based in Dubai.
What Support & Managed Services gives you
Service levels
Support you can plan around
Response targets agreed in your plan.
Priority 1 response1 hourCritical issues, around the clock.
Priority 2 response4 hoursHigh-impact issues during working hours.
Availability target99.9%Managed cloud environments.
Support hoursMon–Sat9:00–18:00 Dubai time, plus P1 cover.
Exact service levels are set in each customer’s SLA.
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